Terms of service
Terms of Service
Last Updated: October 9, 2026
1. Overview
Welcome to Roselledress.
This website, https://www.roselledress.com, is operated by Suzhou Aibeijia Clothing Co., Ltd. located in Suzhou, Jiangsu Province, China.
Throughout these Terms of Service, "Roselledress," "we," "us," and "our" refer to the Roselledress online store and its operating company.
We specialize in wedding dresses, prom dresses, homecoming dresses, evening gowns, bridesmaid dresses, wedding guest dresses, mother of the bride dresses, plus size formalwear, and other special occasion apparel.
These Terms of Service govern your use of our website and purchases made through our online store.
By placing an order, you agree to the terms presented during checkout and the applicable store policies.
Please read these Terms of Service, Shipping Policy, Return & Refund Policy, and Privacy Policy carefully before purchasing.
Nothing in these Terms limits the mandatory consumer rights provided by applicable law.
2. Eligibility and Website Use
To place an order, you must be legally capable of entering into a purchase agreement in your jurisdiction or have the required permission from a parent or legal guardian.
You agree to use our website for lawful purposes only.
The following activities are prohibited:- Submitting fraudulent orders or false payment information.
- Attempting unauthorized access to accounts, servers, or payment systems.
- Introducing malicious software or interfering with website security.
- Using our website for unlawful activities.
- Infringing intellectual property rights belonging to Roselledress or third parties.
We will take necessary action to protect our website, customers, and business from fraudulent or unlawful activity.
3. Product Information
Roselledress provides product descriptions, photographs, available size options, colors, and pricing information to help customers make informed purchasing decisions.
Customers should review the following information before ordering:
- Product name and description.
- Selected size and color.
- Fabric and design details.
- Product-specific measurements.
- Customization options.
- Product price.
- Processing and delivery estimates.
- Return and refund conditions.
Product colors displayed on electronic screens can differ from their physical appearance because of screen settings and lighting.
However, the products supplied must conform to the agreed product description and specifications.
Roselledress is responsible for correcting fulfillment errors and providing remedies required by applicable consumer protection laws.
4. Sizing and Measurements
Customers must review the size chart and product measurements before placing an order.
For standard-size products, customers select a size from the available options displayed on the product page.
For custom-size dresses, customers provide the individual measurements required for production.
Customers are responsible for accurately submitting their measurements and reviewing their customization specifications before checkout.
Roselledress produces custom-size garments according to the measurements and specifications confirmed for the order.
Custom-size dresses are not eligible for change-of-mind returns or refunds resulting from incorrect customer-provided measurements or personal fit preferences.
This restriction does not apply to products that are defective, incorrectly manufactured, or materially different from the agreed specifications.
For sizing assistance, contact service@roselledress.com before placing an order.
5. Orders and Order Confirmation
After successfully submitting an order, customers receive an order confirmation through the contact information provided at checkout.
The confirmation contains the relevant purchase information, including the selected products, order amount, and order reference.
Orders are processed after payment verification and confirmation of the required order details.
If an order cannot be fulfilled because an item is unavailable or the order cannot be completed, Roselledress will notify the customer and refund the amount paid for the unfulfilled item.
Customers must provide accurate shipping addresses, contact information, and product selections.
If an order contains incorrect information, customers must contact our customer service team promptly.
Changes to an order already in production or shipment are governed by the cancellation and order modification conditions disclosed at checkout and applicable law.
6. Prices, Currency, and Payments
Product prices are displayed in the currency selected or indicated on our website.
The final order total, including product charges, shipping fees, and taxes collected by Roselledress, is displayed during checkout before payment.
Customers must complete payment using one of the payment methods provided at checkout.
Payments are processed through the payment service providers integrated with our online store.
Roselledress does not request complete payment card details through customer service emails.
Product prices and promotional offers can be updated for future purchases.
Price changes do not alter the agreed purchase price of an already accepted order.
Additional import duties or taxes charged by destination-country authorities are handled according to our Shipping Policy and applicable law.
7. Promotional Offers and Discount Codes
Roselledress offers promotional discounts and special offers under the conditions disclosed with each promotion.
Promotional terms include the applicable discount, eligibility requirements, and expiration conditions.
New customer discounts apply only when the customer satisfies the published promotional requirements.
Discount codes must be entered or applied during checkout.
A promotional discount is reflected in the final order total before payment is completed.
Discounts cannot be claimed retroactively on completed orders unless the promotion expressly states otherwise.
Roselledress will honor the promotional terms presented and accepted for a qualifying order.
8. Order Processing and Shipping
Roselledress ships orders from China to supported international destinations.
For orders following the standard preparation schedule:
Order Processing Time: 5–10 business days.
This includes product preparation or production, quality inspection, and packaging.
Processing begins after payment confirmation and receipt of all required order details.
Business days are Monday through Friday, excluding applicable public holidays.
Processing time and international shipping transit time are calculated separately.
Standard Shipping
- Processing time: 5–10 business days.
- Transit time: 7–15 business days.
- Total estimated delivery time: 12–25 business days.
- Orders of $119 USD or more: Free standard shipping.
- Orders below $119 USD: $25.99 USD.
Expedited Shipping
- Processing time: 5–10 business days.
- Transit time: 5–8 business days.
- Total estimated delivery time: 10–18 business days.
- Shipping charge: $39.99 USD.
The free-shipping threshold is based on the merchandise subtotal after discounts and before shipping charges.
Expedited Shipping shortens the transportation period. It does not shorten the preparation or production period.
Custom-size, custom-color, and personalized orders follow the production schedule disclosed for the relevant product and order.
The available shipping methods, fees, and delivery information are shown at checkout.
For complete delivery information, please review our Shipping Policy:
https://www.roselledress.com/policies/shipping-policy
9. International Shipping and Customs
Roselledress ships internationally from China.
Orders are delivered to destinations supported by the store's checkout system.
Customers must provide a complete shipping address, including the recipient's full name, street address, city, region, postal code, country, and contact details.
Customs duties, import taxes, and government-imposed charges that are not collected at checkout are paid by the recipient, except when applicable law or the checkout terms require Roselledress to pay them.
Customers can review our Shipping Policy for further information about international shipping.
For confirmed lost or undelivered orders caused by our carrier or fulfillment arrangements, Roselledress will provide the refund described in our Shipping Policy, subject to applicable consumer rights.
10. Order Changes and Cancellations
Customers must submit order cancellation requests by email to:
The request must include the order number and the requested action.
Standard Products
Standard-product orders canceled before preparation or production begins and before shipment qualify for a full refund.
After preparation or production begins, cancellation is governed by the terms disclosed for that order before checkout and mandatory consumer protection laws.
No undisclosed cancellation charge will be imposed.
Custom Products
Customers must confirm all requested measurements, colors, and personalization details before placing a custom order.
Custom-size, custom-color, and personalized orders are not eligible for voluntary change-of-mind cancellation after custom production begins.
This restriction does not eliminate mandatory cancellation rights or remedies relating to fulfillment failures.
Shipped Orders
After shipment, eligible standard products must follow our published Return & Refund Policy.
11. Returns and Refunds
Roselledress provides the following return and refund conditions.
Standard Products
Standard-size, standard-color, non-personalized dresses are eligible for a return request within 14 calendar days after delivery.
To qualify for a change-of-mind return:
- The request must be submitted within the 14-day return window.
- The dress must be unworn, unwashed, and unused, except for careful indoor try-on.
- The dress must not have been altered or damaged by the customer.
- The item must be free from stains, makeup, perfume odors, and signs of event use.
- Original tags and accessories must be included.
For eligible change-of-mind returns, customers pay the return shipping cost.
Refund Processing
Approved refunds are sent to the original payment method.
Roselledress initiates refunds within 1–3 business days after an eligible returned item is received and passes inspection.
The payment provider determines when the refunded funds appear in the customer's account.
Restocking Fee: $0.
Defective, Damaged, or Incorrect Products
Customers must contact us if they receive a defective, damaged, or incorrect item.
Roselledress provides refunds and other remedies required by applicable consumer protection laws.
For confirmed product defects or fulfillment errors, Roselledress covers the return shipping cost when a physical return is required.
Full details are provided in our Return & Refund Policy:
https://www.roselledress.com/policies/refund-policy
12. Custom-Size, Custom-Color, and Personalized Orders
Custom-size, custom-color, and personalized products are final sale for change-of-mind purposes.
Roselledress does not accept voluntary returns or provide change-of-mind refunds for these products.
Custom-Size Dresses
Dresses produced using individual measurements provided by the customer are not eligible for change-of-mind returns or refunds due to fit preferences or incorrect customer-provided measurements.
Custom-Color Dresses
Dresses manufactured in specially requested colors outside the standard available colors are not eligible for change-of-mind returns or refunds based on personal color preferences.
Personalized Dresses
Dresses produced with individual design modifications or customer-approved personalized details are not eligible for change-of-mind returns or refunds when the finished product conforms to the approved specifications.
Important Conditions
Customers must carefully review all custom specifications before checkout.
The applicable custom-product restrictions must be disclosed before purchase.
A product purchased in a standard listed size and color is not considered personalized solely because it is produced after the order is placed.
These final-sale conditions do not exclude remedies for defective products, incorrect fulfillment, or products that materially differ from the agreed specifications.
13. No Exchange Policy
Roselledress does not offer voluntary product exchanges.
We do not provide direct exchanges for different sizes, colors, styles, or products.
Customers purchasing standard products who want a different item must complete an eligible return and place a separate new order.
Custom-size, custom-color, and personalized products cannot be returned or exchanged for a different size, color, or style due to personal preference.
Claims involving defective or incorrectly supplied goods are handled according to applicable consumer protection laws and our Return & Refund Policy.
14. Customer Accounts and Information
Customers must provide accurate information when creating an account, placing an order, or contacting customer support.
Customers are responsible for maintaining the confidentiality of their account login credentials and taking reasonable precautions to prevent unauthorized access.
If you suspect unauthorized account activity, contact us at service@roselledress.com.
Roselledress uses customer information to process orders, provide support, manage deliveries, and perform other activities described in our Privacy Policy.
15. Privacy and Data Protection
Roselledress respects customer privacy and processes personal information in accordance with its published Privacy Policy and applicable data protection laws.
Personal information is used for purposes that include:
- Order processing and fulfillment.
- Payment verification.
- Shipping and delivery.
- Customer service.
- Custom measurement and order production.
- Website security.
- Marketing and analytics activities in accordance with applicable privacy requirements.
Customers can review our Privacy Policy for information about personal data processing and privacy rights.
Privacy Policy:
https://www.roselledress.com/policies/privacy-policy
16. Intellectual Property
Original website content, including product photographs, descriptions, graphics, logos, designs, and other materials, is owned by Roselledress or used with authorization from the applicable rights holders.
Protected materials cannot be reproduced, distributed, or commercially exploited without the required permission, except where permitted by law.
All third-party trademarks and other protected materials remain the property of their respective owners.
17. Third-Party Services
Our online store operates using Shopify and integrated third-party services.
Payment processors, shipping providers, and other service partners perform functions necessary to process purchases and fulfill customer orders.
Third-party services are governed by their applicable terms and privacy notices.
Roselledress remains responsible for its own obligations to customers under applicable law.
Links to independent third-party websites do not constitute an endorsement of those websites.
18. Website Availability and Security
Roselledress maintains its website to support product browsing, ordering, payment, and customer communication.
Website access can be interrupted by maintenance, technical problems, security incidents, or service-provider outages.
We take appropriate steps to maintain website security and restore service following disruptions.
Temporary website interruptions do not cancel accepted orders or remove customer rights relating to purchases.
We prohibit unauthorized access, fraudulent transactions, and misuse of website systems.
19. Liability and Consumer Protection
Roselledress is responsible for fulfilling accepted orders in accordance with the agreed purchase terms and applicable law.
Customers retain mandatory rights relating to:
- Product conformity and quality.
- Incorrect or defective items.
- Delivery failures.
- Refunds and cancellation rights.
- Other protections required by applicable consumer laws.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or restricted.
Roselledress is not responsible for independent events outside its reasonable control to the extent permitted by law. This does not remove obligations concerning undelivered goods, refunds, or other mandatory consumer remedies.
20. Complaints and Dispute Resolution
Customers with questions or complaints regarding orders, products, deliveries, payments, or store policies can contact:
Include your order number and a description of the issue.
Our customer service team will review the information and provide assistance under our published policies and applicable law.
Disputes are subject to applicable laws and consumer protection requirements.
Nothing in these Terms requires customers to waive mandatory consumer rights, legal remedies, or access to a competent court or authority.
21. Changes to These Terms
Roselledress updates these Terms of Service to reflect changes in website operations, business procedures, or applicable legal requirements.
Updated Terms will be published on this page with the revised effective date.
Changes apply prospectively and do not remove rights already established under an existing purchase agreement.
Customers should review the current Terms before placing a new order.
22. Business and Contact Information
For questions about these Terms of Service, products, purchases, or customer support, contact us:
Brand Name: Roselledress
Operating Company: Suzhou Aibeijia Clothing Co., Ltd.
Business Address:
4th Floor, Building 4, No. 99 Suqian Road, Suzhou Industrial Park, Suzhou, Jiangsu Province, 215000, China
Email: service@roselledress.com
Phone: +86 133 3866 5352
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM (China Standard Time, UTC+8)
Official Website: https://www.roselledress.com
Thank you for choosing Roselledress. We are committed to providing clear shopping terms and dependable customer support.