Shipping policy
Shipping Policy
Last Updated: October 9, 2026
Welcome to Roselledress. We are committed to providing clear shipping information for customers purchasing prom dresses, wedding dresses, evening gowns, bridesmaid dresses, and other special occasion dresses.
Please review our processing times, shipping options, shipping costs, and delivery information before placing your order.
1. Order Processing Time
All Roselledress orders require preparation before shipment.
Order Processing Time: 5–10 business days.
This period includes dress preparation or production, quality inspection, and packaging.
Processing time begins after payment has been confirmed and all required order details have been received.
Business days are Monday through Friday, excluding applicable public holidays.
Processing time is separate from shipping transit time.
Custom-size, custom-color, and personalized orders follow the production timeframe stated on their product pages and order confirmations.
2. Shipping Methods, Delivery Times, and Costs
Roselledress offers the following shipping options:
| Shipping Method | Processing Time | Transit Time | Shipping Cost |
|---|---|---|---|
| Standard Shipping | 5–10 business days | 7–15 business days | Free for orders of $119 or more |
| Standard Shipping | 5–10 business days | 7–15 business days | $25.99 for orders under $119 |
| Expedited Shipping | 5–10 business days | 5–8 business days | $39.99 for all orders |
Shipping costs are displayed at checkout before payment.
The $119 free-shipping threshold is calculated using the merchandise subtotal after discounts and before shipping charges.
Expedited Shipping reduces shipping transit time. It does not shorten dress preparation or production time.
3. Estimated Total Delivery Time
Total delivery time includes both order processing and shipping transit.
Standard Shipping
- Order processing: 5–10 business days
- Shipping transit: 7–15 business days
- Total estimated delivery: 12–25 business days
Expedited Shipping
- Order processing: 5–10 business days
- Shipping transit: 5–8 business days
- Total estimated delivery: 10–18 business days
These delivery windows apply to orders following the standard 5–10 business-day preparation schedule.
Orders requiring an individually disclosed custom-production period follow the processing time stated for that product.
Carrier disruptions, customs examinations, and circumstances outside the published delivery schedule are addressed in Section 9.
4. Shipping Destinations
Roselledress provides international delivery to destinations supported by our checkout system.
Customers can enter their shipping address at checkout to see whether delivery is available to their destination.
Orders are shipped from China through our international shipping arrangements.
Orders cannot be completed for destinations that are not supported at checkout.
5. Shipping Charges
Standard Shipping
- Merchandise subtotal of $119 USD or more: Free standard shipping.
- Merchandise subtotal below $119 USD: $25.99 USD.
Expedited Shipping
- All order values: $39.99 USD.
Shipping costs are charged once per order according to the selected shipping method and destination eligibility.
The shipping amount is displayed in the order summary before payment is completed.
6. Order Tracking
After an order has been shipped, Roselledress sends a shipping confirmation email containing the tracking number.
Customers can use the tracking information provided in the email to check the shipment's delivery progress through the carrier's tracking system.
For order tracking assistance, contact:
Include your order number when contacting customer service.
7. Shipping Address and Order Information
Customers must provide complete and accurate delivery information during checkout, including:
- Full recipient name.
- Complete street address and postal code.
- City, state, or province.
- Country.
- Valid contact telephone number.
- Email address.
If you discover an address error before shipment, contact our customer service team immediately.
Address corrections are processed before dispatch when the requested correction is received and confirmed in time.
If a shipment cannot be delivered because the customer supplied an incorrect or incomplete address, the customer is responsible for carrier charges directly resulting from that address error.
Roselledress remains responsible for delivery problems caused by its own fulfillment errors.
8. Customs Duties and Import Taxes
Roselledress ships products internationally from China.
International shipments are subject to the customs and import regulations of the destination country.
Import duties, customs taxes, and government-imposed import charges that are not collected at checkout are paid by the recipient, except where applicable law or the stated checkout terms require Roselledress to pay them.
Shipping charges displayed at checkout cover the selected shipping service. They do not include separately assessed destination-country import taxes or duties unless expressly identified as included.
Customers should review the import requirements of their destination country before ordering.
9. Shipping Delays
Roselledress works to dispatch orders within the stated processing period and uses the shipping service selected at checkout.
Delivery schedules can be affected by customs inspections, severe weather, carrier disruptions, and public holidays.
When an order exceeds its stated processing timeframe, customers can contact us at service@roselledress.com for an updated order status.
For a shipment that has already been dispatched, we will provide the available tracking information and assist with a carrier investigation.
Customer rights under applicable laws concerning delayed or undelivered goods remain unaffected.
10. Missing, Lost, or Undelivered Packages
If tracking information shows that a shipment has stopped progressing or the package has not arrived within the communicated delivery timeframe, contact:
Provide your order number and tracking number.
Roselledress will investigate the shipment with the carrier.
When a shipment is confirmed lost or not delivered due to a carrier or fulfillment failure, Roselledress will provide a refund to the original payment method, unless another remedy is agreed with the customer in accordance with applicable law.
Customers will not be required to pay additional shipping costs for a replacement of an order lost through our fulfillment or carrier arrangements.
11. Multiple-Item Orders
Orders containing multiple dresses are prepared according to the processing requirements of the purchased products.
If an order contains products with different processing times, the estimated delivery information presented for that order will reflect its fulfillment schedule.
Customers can contact us before ordering if they need assistance coordinating dresses for a particular event.
12. Shipping and Return Policy
Shipping and returns are governed by separate policies.
For eligible standard products, Roselledress provides a 14-day return request window beginning on the delivery date.
Custom-size, custom-color, and personalized products are final sale for change-of-mind purposes and are not eligible for voluntary returns or refunds.
Roselledress does not offer exchanges.
Defective, damaged, incorrect, and undelivered products remain subject to the remedies described in our Return & Refund Policy and applicable consumer protection laws.
Please review our Return & Refund Policy before placing an order.
13. Customer Service
For shipping questions, order tracking, delivery problems, or customs-related inquiries, contact our customer support team.
Email: service@roselledress.com
Phone: +86 133 3866 5352
Customer Service Hours: 9:00 AM – 5:00 PM (China Standard Time, UTC+8)
14. Business Information
Brand: Roselledress
Operating Company: Suzhou Aibeijia Clothing Co., Ltd.
Business Address:
4th Floor, Building 4, No. 99 Suqian Road, Suzhou Industrial Park, Suzhou, Jiangsu Province, China, 215000
Official Website: https://www.roselledress.com
Thank you for shopping with Roselledress. We appreciate your trust and are committed to providing transparent shipping information and dependable customer service.