Terms of Service
Terms of Service
Last Updated: October 9, 2026
1. Overview
Welcome to Roselledress!
This website is operated by Suzhou Aibeijia Clothing Co., Ltd. under the brand name Roselledress.
Throughout the site, the terms "we," "us," and "our" refer to Roselledress and its operating company.
Roselledress operates an online store specializing in wedding dresses, prom dresses, homecoming dresses, evening dresses, bridesmaid dresses, plus size dresses, and other special occasion apparel.
By visiting our website or purchasing products from us, you agree to these Terms of Service and the policies referenced herein.
Please read these terms carefully before using our website or placing an order.
If you do not agree with these terms, please discontinue use of our services.
2. Eligibility and Use of Our Website
By using this website, you confirm that you are at least the age of majority in your jurisdiction or are using the website with permission from a parent or legal guardian.
You agree to use our website only for lawful purposes.
You must not:
- Use our website for fraudulent or illegal activities.
- Provide false or misleading information when placing orders.
- Attempt to interfere with the security or functionality of our website.
- Copy or distribute website content without appropriate authorization.
- Use automated systems to disrupt or misuse our services.
We reserve the right to restrict access to our website when reasonably necessary to protect our customers, business operations, or website security.
3. Product Information and Availability
Roselledress offers a selection of dresses and special occasion apparel through our online store.
We make reasonable efforts to provide accurate product information, including descriptions, available sizes, colors, images, and pricing.
However, please note:
- Product colors may appear slightly different depending on screen settings and lighting conditions.
- Measurements and sizing may vary between dress styles.
- Minor variations may occur within stated measurement tolerances.
- Product availability may change without prior notice.
We encourage customers to carefully review product descriptions, size charts, and available product options before completing a purchase.
If you have questions about a particular product, please contact our customer service team before placing an order.
4. Sizing and Measurements
Choosing the correct size is particularly important when purchasing formal dresses and occasion wear.
We provide size charts and relevant product information to assist customers in selecting a suitable size.
Customers are responsible for reviewing the size information and selecting their preferred size before checkout.
For products offering custom sizing or personalized measurements, customers should carefully verify all submitted details.
If we require additional measurements or clarification to process an order, we may contact the customer using the contact information provided at checkout.
Nothing in this section limits any consumer rights relating to defective, incorrect, or misdescribed products.
5. Orders and Order Confirmation
After placing an order, customers may receive an order confirmation email containing their purchase details.
An order confirmation acknowledges receipt of an order and does not necessarily constitute final acceptance.
Orders remain subject to payment verification, product availability, and applicable order requirements.
We may contact customers if additional information is needed or if an issue arises with an order.
If we are unable to fulfill an order, we will notify the customer and arrange an appropriate refund for any payment collected for the unfulfilled items.
Customers should ensure that their shipping address, email address, telephone number, and order details are accurate.
6. Prices and Payment
Product prices are displayed on our website in the currency indicated at the time of purchase.
We reserve the right to update product prices, promotions, and availability without prior notice. Changes will not retroactively alter the agreed price of an already accepted order.
The applicable product price, shipping charges, taxes, and other charges collected by us will be displayed during checkout before the customer completes payment.
Payment must be made using one of the payment methods available at checkout.
Payments are processed through the payment services made available on our website.
Customers are responsible for reviewing the final order amount before confirming payment.
If additional customs duties, import taxes, or carrier-related charges may apply to an international order, the applicable information should be reviewed in our Shipping Policy.
We will not intentionally impose undisclosed charges after checkout.
7. Order Processing and Shipping
We aim to provide clear information about order processing, shipping options, and estimated delivery timelines.
Actual processing and delivery times may vary depending on the product, destination, order requirements, and shipping method.
Certain dresses may require additional preparation or production time before shipment.
Estimated delivery dates are not guarantees unless expressly stated otherwise.
Customers can review our Shipping Policy for further information regarding:
- Order processing times.
- Estimated delivery times.
- Available shipping methods.
- Shipping charges.
- International shipping information.
- Customs duties and import taxes, where applicable.
- Shipment tracking and delivery-related inquiries.
If significant delays arise, customers may contact our support team to discuss available options.
Nothing in these Terms excludes any mandatory rights concerning delayed or failed delivery.
8. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible at:
Please include your order number and details of your request.
Whether a change or cancellation can be processed depends on the order's current status, product requirements, and applicable consumer protection laws.
For items that have already entered production, preparation, or shipment, certain changes may not be possible.
Any applicable cancellation restrictions, including those for personalized or made-to-order products, must be disclosed before purchase.
Please contact customer service for assistance with your specific order.
9. Returns and Refunds
We understand that purchasing formalwear online requires confidence and clear return information.
Returns, exchanges, and refunds are handled in accordance with our published Return & Refund Policy and applicable consumer protection laws.
Before placing an order, customers should review the policy for details regarding:
- Return eligibility.
- Return request deadlines.
- Product condition requirements.
- Return shipping responsibilities.
- Refund processing procedures.
- Exchanges, where available.
- Any clearly disclosed exceptions for customized or personalized items.
- Procedures for incorrect, damaged, or defective products.
The applicable policy is available on our website.
No provision of these Terms is intended to exclude or limit mandatory consumer rights.
10. Customized and Made-to-Order Products
Certain products may offer personalized options, such as custom measurements or other customer-selected modifications.
Where such options are available, customers should carefully review and confirm all provided specifications before completing their orders.
Additional preparation or production time may apply where disclosed on the relevant product page.
Any special cancellation, exchange, or return conditions for personalized products will be described in the applicable product information and Return & Refund Policy.
These conditions do not override mandatory consumer protection rights, including rights relating to defective or incorrectly supplied goods.
11. Promotions and Discount Codes
From time to time, Roselledress may offer promotional discounts, special offers, or coupon codes.
Promotions are subject to their stated eligibility requirements, expiration dates, and other disclosed conditions.
Unless otherwise specified, discount codes may not be combined with other promotions.
We reserve the right to correct genuine promotional errors, subject to applicable law and existing customer rights.
Any material conditions of an offer will be disclosed before purchase.
12. Intellectual Property
All original website content, including text, graphics, logos, product photography, website design, and other creative materials, is owned by Roselledress or used with appropriate authorization.
Such materials may be protected by copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, or commercially exploit protected content without permission from the relevant rights holder.
13. Third-Party Services and Links
Our website may include links to third-party websites or services, including payment providers, shipping carriers, and other service partners.
These third parties may operate under their own terms and privacy policies.
We are not responsible for third-party websites that we do not control.
However, using third-party service providers does not remove any responsibilities or obligations that Roselledress owes to its customers under applicable law.
14. Privacy and Personal Information
We respect the importance of protecting customer information.
Personal information collected through our website is handled in accordance with our Privacy Policy and applicable data protection laws.
Information may be processed for purposes such as:
- Processing and fulfilling orders.
- Providing customer support.
- Communicating order updates.
- Maintaining website functionality and security.
- Meeting applicable legal obligations.
For additional information about data collection, use, storage, and your privacy rights, please review our Privacy Policy.
15. Accuracy of Customer Information
Customers agree to provide accurate and current information when placing orders or contacting customer support.
This includes:
- Full name.
- Shipping and billing information.
- Email address.
- Telephone number, where required.
- Relevant product selections or measurement details.
If any information is incorrect or changes after an order is placed, please contact us promptly.
We will make reasonable efforts to assist with corrections where operationally possible.
16. Website Availability
We strive to maintain an accessible and functional shopping experience.
However, temporary interruptions may occur due to maintenance, technical issues, security updates, or circumstances beyond our reasonable control.
We may update or modify website features as needed.
We do not guarantee uninterrupted website access, but this does not affect our obligations regarding accepted orders or applicable customer rights.
17. Disclaimer and Limitation of Liability
We make reasonable efforts to ensure that the information on our website is accurate and that our products conform to their descriptions and applicable requirements.
To the extent permitted by applicable law, we are not responsible for losses arising solely from circumstances outside our reasonable control.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or restricted, including applicable statutory consumer rights.
Any limitation of liability applies only to the extent permitted by the laws governing the relevant transaction.
18. Governing Law and Consumer Rights
Roselledress is operated by Suzhou Aibeijia Clothing Co., Ltd., located in Suzhou, Jiangsu Province, China.
These Terms are subject to applicable laws and mandatory consumer protection requirements.
Any dispute arising from a purchase should first be brought to our customer service team so that we can seek a reasonable resolution.
Nothing in these Terms deprives customers of mandatory legal protections or remedies available under the laws applicable to their purchase.
19. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our business operations, website services, or legal requirements.
The latest version will be published on this page with an updated revision date.
Changes will apply prospectively, except where otherwise permitted by applicable law.
Customers are encouraged to review these Terms periodically.
20. Contact Information
If you have any questions about these Terms of Service, please contact us.
Brand Name: Roselledress
Operating Company: Suzhou Aibeijia Clothing Co., Ltd. (苏州艾贝嘉服饰有限公司)
Email: service@roselledress.com
Phone: +86 133 3866 5352
Business Address:
4th Floor, Building 4, No. 99 Suqian Road, Suzhou Industrial Park, Suzhou, Jiangsu Province, China
Customer Service Hours:
9:00 AM – 5:00 PM (China Standard Time, UTC+8)
Website: https://www.roselledress.com
We welcome questions regarding our products, orders, policies, and customer service.
Thank you for choosing Roselledress.