Privacy policy

Privacy Policy

Last Updated: October 9, 2026

At Roselledress, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, purchase products, contact customer service, or otherwise interact with our online store.

Our website is https://www.roselledress.com and is operated by Suzhou Aibeijia Clothing Co., Ltd. located in Suzhou, Jiangsu Province, China.

By using our website, you acknowledge that you have been provided with this Privacy Policy. Where consent is required by law, we will request it separately.

1. Information We Collect

We collect personal information necessary to operate our online store, process orders, provide customer service, and maintain website security.

1.1 Personal Information You Provide

When you place an order, create an account, or contact us, we collect the information you provide, including:

  • Full name.
  • Email address.
  • Telephone number.
  • Billing and shipping addresses.
  • Order details and purchase history.
  • Product selections, sizes, and color preferences.
  • Customer service inquiries and communications.
  • Account information, if you create an account.

1.2 Custom Dress Information

When you request a custom-size, custom-color, or personalized dress, we collect the information necessary to fulfill your specifications, including:

  • Bust, waist, and hip measurements.
  • Height and other garment measurements.
  • Requested colors and design specifications.
  • Additional customization instructions.

We use these details to prepare and fulfill your customized order.

1.3 Payment Information

Payments are processed through the payment services available at checkout.

Payment service providers collect and process the payment credentials required to complete transactions.

Roselledress receives payment-related information necessary for order management, including payment status, transaction references, and refund information.

We do not require customers to send complete payment card numbers or card security codes through email or customer service messages.

1.4 Information Collected Automatically

When you visit our website, our ecommerce platform and enabled website technologies collect technical information, including:

  • IP address.
  • Browser and device information.
  • Operating system.
  • Pages visited.
  • Website interactions.
  • Referral sources.
  • Cookie identifiers.
  • Shopping cart activity.
  • Approximate location derived from technical data.

The information collected depends on the services and tracking technologies enabled on our website and your privacy choices.

2. How We Use Your Personal Information

We process personal information for the following purposes:

Order Processing and Fulfillment

To confirm orders, process payments, prepare products, arrange shipping, provide tracking information, and handle returns or refunds.

Custom Dress Production

To process customer-provided measurements, colors, and other personalization instructions.

Customer Service

To respond to inquiries, resolve order issues, provide sizing assistance, and communicate about purchases.

Website Operations

To maintain website functionality, manage shopping carts, improve usability, and support account features.

Security and Fraud Prevention

To identify suspicious activity, prevent unauthorized transactions, and protect customers and our business.

Marketing Communications

To send promotional emails and other marketing communications when permitted by applicable law and your marketing preferences.

Analytics and Advertising

To understand website performance, measure advertising effectiveness, and deliver personalized advertising where permitted and subject to required privacy choices.

Legal Compliance

To maintain records and meet applicable tax, accounting, consumer protection, and legal obligations.

3. Legal Bases for Processing

Where the General Data Protection Regulation (GDPR) or similar laws apply, we process personal information on the following legal bases:

Performance of a Contract

Processing information necessary to fulfill orders, arrange delivery, provide customer support related to purchases, and administer refunds.

Legal Obligations

Processing information necessary to comply with applicable tax, accounting, and legal requirements.

Legitimate Interests

Processing information necessary for website security, fraud prevention, service administration, and business improvement, subject to applicable legal requirements and individual rights.

Consent

Processing information for activities requiring consent, including certain marketing communications and non-essential cookies.

Customers can withdraw consent at any time using the available privacy controls or by contacting us. Withdrawal does not affect processing lawfully completed before withdrawal.

4. Cookies and Tracking Technologies

Roselledress uses cookies and similar technologies through its ecommerce platform and enabled website services.

These technologies support the following purposes:

Essential Cookies

Enable shopping carts, checkout functions, website security, and other essential services.

Analytics Cookies

Help us understand website traffic, visitor interactions, and website performance.

Advertising Cookies

Support advertising measurement and personalized marketing activities.

Preference Cookies

Help remember website preferences and improve the browsing experience.

Where required by law, we obtain consent before activating non-essential cookies or similar tracking technologies.

Customers can manage their preferences using the cookie controls available on our website and their browser settings.

Disabling essential cookies can prevent certain website functions from operating correctly.

5. How We Share Personal Information

We share personal information with service providers when necessary to operate our business and provide our services.

These recipients include:

Ecommerce Platform Providers

Shopify provides the technology used to operate our online store, manage orders, and support website functionality.

Payment Service Providers

Payment providers process transactions, refunds, and payment verification.

Shipping and Logistics Providers

Shipping companies and logistics partners receive the information required to deliver orders, including recipient names, shipping addresses, and contact details.

Manufacturing and Order Fulfillment Partners

Information required to prepare and fulfill orders, including customer-provided garment measurements and customization specifications, is shared with personnel and service providers involved in fulfillment.

Customer Support Providers

Service providers assisting with customer communications and order-related support receive information necessary for those activities.

Analytics and Advertising Providers

Where enabled and legally permitted, analytics and advertising services process information needed for website analytics, advertising measurement, and marketing.

Legal Authorities

We disclose information when required by applicable law, a valid legal process, or another legally binding obligation.

We do not sell customer contact lists to third parties.

Certain advertising-related disclosures of personal information can qualify as a "sale" or "sharing" under specific privacy laws, even when no money is exchanged. Customers in applicable jurisdictions can exercise their legally available opt-out rights.

6. Shopify and Third-Party Services

Our online store is powered by Shopify.

Shopify processes personal information to provide ecommerce infrastructure, checkout services, order management, and related functionality.

Shopify also provides privacy information describing its own processing activities and consumer rights.

For additional information, visit:

https://www.shopify.com/legal/privacy/consumers

Other third-party services integrated into our website operate according to their applicable privacy terms and legal obligations.

We review the services used to operate our store and disclose relevant personal information processing in accordance with applicable law.

7. International Data Transfers

Roselledress is operated by a company based in China and serves international customers.

Personal information is processed by Roselledress and the service providers involved in operating our website and fulfilling customer orders.

This includes international transfers of information required for order processing, manufacturing, shipping, and customer support.

For customers in jurisdictions with restrictions on international personal data transfers, we implement the safeguards required by applicable data protection laws.

Customers can contact us to request further information about the safeguards used for transfers of their personal information.

8. Data Retention

We retain personal information for the period necessary to fulfill the purposes described in this policy, including:

  • Completing orders and providing customer support.
  • Managing returns, refunds, and transaction disputes.
  • Maintaining required accounting and tax records.
  • Meeting applicable legal and regulatory obligations.
  • Maintaining records necessary for security and fraud prevention.

We delete or anonymize personal information when it is no longer necessary for these purposes, unless continued retention is required by law.

Retention periods are determined by the category of information, the reason for processing, and applicable legal requirements.

Customers can request information about the retention periods applicable to their personal information by contacting our customer service team.

9. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, and loss.

These measures include the use of secure ecommerce infrastructure and access controls appropriate to our business operations.

Payment information is processed through the payment services available at checkout.

No website or electronic transmission system can guarantee absolute security.

If you believe your information has been compromised, contact us immediately at service@roselledress.com.

10. Your Privacy Rights

Depending on your location and applicable law, you have the right to:
  • Request access to your personal information.
  • Request correction of inaccurate personal information.
  • Request deletion of your personal information.
  • Request a copy of personal information in a portable format.
  • Object to certain uses of your personal information.
  • Request restrictions on certain processing activities.
  • Withdraw consent when processing is based on consent.
  • Opt out of certain targeted advertising, data sales, or data sharing activities.
  • Lodge a complaint with an appropriate data protection authority.

To submit a privacy request, email:

service@roselledress.com

Please use the subject line Privacy Request and describe the action you are requesting.

We will verify your identity when necessary to protect personal information and respond within the timeframe required by applicable law.

We will not discriminate against customers for exercising legally protected privacy rights.

11. Marketing Communications

We send promotional communications in accordance with applicable marketing laws and customer preferences.

Marketing emails contain an unsubscribe option.

Customers can unsubscribe by following the instructions in a promotional email or contacting us at service@roselledress.com.

Unsubscribing from promotional messages does not stop essential transactional communications, including order confirmations, shipping updates, and customer service responses.

12. Advertising and Privacy Choices

Our website uses advertising and measurement services when enabled to promote our products and understand marketing performance.

Where applicable law requires consent, advertising-related tracking is activated only after the required consent has been obtained.

Customers can exercise applicable opt-out rights through our website's privacy controls or by contacting us.

Opting out of certain data uses does not prevent customers from purchasing products or receiving necessary order-related communications.

13. Children's Privacy

Roselledress is not intended for children under the age of 16.

We do not knowingly collect personal information directly from children under 16 without the authorization required by applicable law.

If you believe that a child has provided personal information without the required authorization, contact us at service@roselledress.com.

We will investigate the request and delete the information when required by applicable law.

14. Third-Party Websites

Our website contains links to third-party websites and services.

We do not control the privacy practices of independently operated third-party websites.

Customers should review the privacy policies of these websites before providing personal information.

15. Updates to This Privacy Policy

We update this Privacy Policy to reflect changes in our business practices, website services, or legal obligations.

The current version will be published on this page with its latest revision date.

When applicable law requires additional notice or consent for material changes, we will provide the required notice or request consent.

16. Contact Information

For questions about this Privacy Policy, personal information, or privacy rights, contact us:

Store Name: Roselledress

Operating Company: Suzhou Aibeijia Clothing Co., Ltd. (苏州艾贝嘉服饰有限公司)

Business Address:

4th Floor, Building 4, No. 99 Suqian Road, Suzhou Industrial Park, Suzhou, Jiangsu Province, 215000, China

Email: service@roselledress.com

Phone: +86 133 3866 5352

Customer Service Hours: 9:00 AM – 5:00 PM (China Standard Time, UTC+8)

Website: https://www.roselledress.com

Privacy Contact: service@roselledress.com

We are committed to responding to privacy-related inquiries and handling personal information in accordance with applicable laws.