Contact us

Contact Us

We're Here to Help

Thank you for visiting Roselledress!

We value every customer and are committed to providing clear, helpful, and reliable customer service.

Whether you have questions about our dresses, sizing, order status, shipping, returns, or refunds, our customer support team is here to assist you.

Please feel free to contact us using the information below.

Customer Service Contact Information

Email: service@roselledress.com

Phone: +86 133 3866 5352

Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (China Standard Time, UTC+8)

Time Zone: Shanghai, China (GMT+8)

Our customer service team responds to inquiries during regular business hours.

Company Information

Brand Name: Roselledress

Operating Company: Suzhou Aibeijia Clothing Co., Ltd.

Business Address:

4th Floor, Building 4, No. 99 Suqian Road, Suzhou Industrial Park, Suzhou, Jiangsu Province, China

Official Website: https://www.roselledress.com

How Can We Help You?

Our customer support team can assist with:
  • Product Information: Questions about dress styles, fabrics, colors, and available sizes.
  • Size Guidance: Assistance with size charts, measurements, and selecting an appropriate dress size.
  • Order Inquiries: Questions about existing orders and order-related updates.
  • Shipping Information: Delivery options, shipping timelines, and tracking information.
  • Returns & Refunds: Information about our published return and refund procedures.
  • General Assistance: Other inquiries related to shopping at Roselledress.

When contacting us about an existing order, please include your order number and the email address used during checkout so we can better assist you.

Important Shopping Information

Before placing an order, we recommend reviewing the product description, size chart, estimated processing and delivery times, and applicable store policies.

For more information, please visit our:

  • Shipping Policy
  • Return & Refund Policy
  • Privacy Policy
  • Terms of Service
  • Size Guide

Our customer service team is available to help clarify any questions about these policies.

Thank You for Choosing Roselledress

At Roselledress, we believe every special occasion deserves a beautiful dress and a positive shopping experience.

We appreciate your trust in our brand and look forward to assisting you.

Roselledress — Celebrate Every Curve, Cherish Every Moment.